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Nead, LLC · Terms of Use

Terms of Use

Last updated October 7, 2026

These Terms of Use (“Terms”) are a binding agreement between you and Nead, LLC (“Nead”, “we”, “us” or “our”), and govern your access to and use of the website at hardware.co and its subdomains, and its former address cstm.ai (together, the “Site”), together with the content, forms, chat and voice assistant and other features made available through it (collectively, the “Services”). By accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of an organisation, you represent that you are authorised to accept these Terms for it, and “you” includes that organisation. If you do not agree, do not use the Services.

1. Relationship to customer agreements

These Terms govern the Site only. The purchase of any hardware, software licence, development, installation, support or other professional service from Nead is governed exclusively by a separate written quote, order form, statement of work or master agreement signed by both parties (a “Customer Agreement”). If a Customer Agreement conflicts with these Terms, the Customer Agreement controls for the matters it covers.

2. Eligibility and use

The Services are intended for business users who are at least 18 years old. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes, including evaluating whether to purchase our products and services.

3. Information on the Site; quotes

The Site describes our hardware configurations, software and services in general terms. Configuration ranges, capacity and user estimates, power figures, timelines, model names and capabilities are typical, illustrative and for planning only. They are not specifications, warranties, guarantees or offers, and actual results depend on your workload, data, environment and component availability. Third-party product names are used only to describe compatibility; we do not represent that any manufacturer endorses or partners with us.

Nothing on the Site is an offer to sell. We provide pricing by written quote only. A quote is an invitation to contract, is valid only for the period it states, may be withdrawn or revised before a Customer Agreement is signed, and is subject to component availability and supplier pricing at the time of order.

4. Chat and AI-generated content

The Site may include an AI-assisted chat or voice assistant. Its responses are generated automatically, may be incomplete or inaccurate, and are not professional, legal, compliance, financial or engineering advice. Responses do not create a contract or bind Nead to any price, specification, timeline or commitment; only a signed Customer Agreement does. Do not share confidential, sensitive or regulated information through the assistant. Interactions may be recorded and reviewed, as described in our Privacy Policy.

5. Your submissions

You are responsible for the information you submit through the Services, and you represent that you have the right to submit it and that it is accurate. You grant Nead a non-exclusive, royalty-free licence to use your submissions to respond to you, prepare quotes and provide and improve the Services. If you send us ideas, suggestions or feedback, we may use them without restriction or obligation to you.

6. Acceptable use

You agree not to, and not to permit anyone else to:

  • use the Services in violation of any law or regulation, or to infringe or misappropriate anyone's rights;
  • submit false, misleading, defamatory, harassing or unlawful content, or impersonate any person or organisation;
  • send spam, malware or any code designed to disrupt, damage or gain unauthorised access to any system;
  • probe, scan or test the vulnerability of the Services, or breach or circumvent any security or authentication measure;
  • interfere with or overload the Services, including through automated scraping, crawling or denial-of-service activity, other than ordinary search-engine indexing;
  • attempt to extract system prompts, training data or other non-public information from the chat assistant, or use it to generate content for unlawful purposes;
  • copy, frame, mirror, resell or create derivative works from the Services, except as these Terms allow; or
  • use the Services to build a competing product or for benchmarking intended for publication without our written consent.

We may suspend or terminate your access to the Services at any time, without notice, if we believe you have violated these Terms.

7. Intellectual property

The Services, including all text, graphics, drawings, diagrams, software, code, design, and the selection and arrangement of content, are owned by Nead or its licensors and are protected by copyright, trademark and other intellectual-property laws. cstmAI and the cstmAI marks and logos are trademarks of Nead, LLC; you may not use them without our prior written permission. Archival photographs and footage on the Site are in the public domain or used under licences that permit their use; their inclusion does not imply any affiliation with or endorsement by their original creators or by any organisation depicted. All rights not expressly granted are reserved.

8. Third-party links and services

The Services may contain links to, or integrations with, third-party websites and services. We do not control and are not responsible for their content, policies or practices, and your use of them is at your own risk and subject to their terms.

9. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, NEAD DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT CONTENT OR CHAT RESPONSES WILL BE ACCURATE OR COMPLETE, OR THAT DEFECTS WILL BE CORRECTED. ANY WARRANTIES FOR PRODUCTS OR SERVICES YOU PURCHASE ARE ONLY THOSE STATED IN THE APPLICABLE CUSTOMER AGREEMENT.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL NEAD OR ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AFFILIATES OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT THE LAW PERMITS.

11. Indemnification

You will defend, indemnify and hold harmless Nead and its members, managers, employees, agents and affiliates from and against any claims, liabilities, damages, losses and expenses, including reasonable attorneys' fees, arising out of or relating to your use of the Services, your submissions, or your violation of these Terms or of any law or third-party right.

12. Governing law and venue

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Arkansas, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Except where prohibited by law, you and Nead agree that any action arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in the State of Arkansas, and each party submits to the personal jurisdiction of those courts and waives any objection to venue there. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND NEAD EACH WAIVE ANY RIGHT TO A JURY TRIAL, AND AGREE THAT ANY CLAIM WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. Any claim arising out of or relating to the Services must be brought within one (1) year after it arises, or it is permanently barred, to the extent the law allows.

13. Changes to the Services and these Terms

We may change, suspend or discontinue any part of the Services at any time. We may revise these Terms from time to time by posting the updated version on the Site and changing the “Last updated” date above. Changes take effect when posted, and your continued use of the Services after that means you accept them.

14. General

These Terms, together with the Privacy Policy and any Customer Agreement, are the entire agreement between you and Nead about the Services and supersede any prior understandings about them. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in effect. Our failure to enforce any right is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them without restriction. No agency, partnership, joint venture or employment relationship is created by these Terms. Sections that by their nature should survive termination, including sections 5 and 7 through 14, will survive. Notices to you may be given by email or by posting on the Site; notices to us should be sent through the contact form. Headings are for convenience only.

15. Contact

Questions about these Terms can be sent to Nead, LLC through the contact form on this Site.